Accessibility Statement
Updated 1/23/25
At DOWNLITE, we are committed to making our website accessible to all visitors, including those with disabilities. Our goal is to provide a user-friendly experience in an environment that respects the needs of every individual.
Our Approach to Accessibility
- We strive to follow best practices for website accessibility, taking guidance from recognized standards such as the Web Content Accessibility Guidelines (WCAG) 2.1.
- Although we do not currently use any third-party accessibility tools or formal certifications for this website, we regularly review our design and coding practices to identify potential improvements.
Ongoing Efforts
- Our team is aware that achieving an inclusive online experience is an ongoing journey. We will continue to monitor and update our wholesale website to address any accessibility barriers.
- We welcome feedback and suggestions from our users to help us better meet your accessibility needs. By keeping channels of communication open, we aim to continuously refine our offerings and maintain a site that works well for everyone.
Need Assistance or Have Feedback?
If you experience difficulty accessing any part of our wholesale website or have specific questions or concerns about its accessibility, please contact us in one of the following ways:
- Email: customercare@downlite.com
- Phone: 833-349-0999
When you reach out, please provide details on the issue you encountered and the page or feature you were using. This information will help us address the situation promptly and effectively.
Commitment to Improvement
We understand that ADA compliance and accessibility standards evolve, and we pledge to stay informed about the latest best practices for web accessibility. While our sister website may utilize third-party tools or certifications, our wholesale site currently operates without them. Nonetheless, our dedication to meeting and exceeding accessibility expectations remains strong.
Thank you for visiting DOWNLITE. We appreciate your support and your patience as we continue to enhance the accessibility and usability of our site for all customers. If you have any questions, feedback, or suggestions, we encourage you to reach out so we can better serve you.