Please allow 2-3 business days for shipping

Please allow 2-3 business days for shipping

Shipping Policy

Shipping Policy

At DOWNLITE, we work to provide reliable and cost-effective shipping for our wholesale customers. Because bedding products are bulky and wholesale orders can vary significantly in size, the most efficient shipping method may vary by order.

Order Processing & Lead Times

In-Stock Orders
In-stock orders typically ship within 2–3 business days.

Larger orders may ship via Less Than Truckload (LTL) freight rather than parcel service. LTL orders require additional time for scheduling, pickup, and transit. Please allow approximately 1–2 weeks for processing and delivery of larger freight orders.

Orders of approximately $2,000–$3,000 or more frequently qualify for LTL shipment; however, the shipping method is determined by the size, weight, dimensions, destination, and overall economics of the shipment rather than order value alone.

Made-to-Order or Out-of-Stock Items
If an order exceeds available inventory, additional quantities may require production. Typical production lead time is approximately 4–8 weeks.

If timing is important for your business, please contact us before placing a large order to confirm current inventory and estimated availability.

Weekend & Holiday Orders
Orders received after normal business hours on Friday or over the weekend will begin processing the following business day.

Processing and transit times may be extended around major holidays. When possible, holiday schedules and order deadlines will be communicated in advance.

Shipping Methods

DOWNLITE determines the appropriate shipping method based on the size, weight, destination, and requirements of each order.

Smaller orders generally ship via FedEx Ground using DOWNLITE's shipping account.

Larger orders may ship via LTL freight when it is more practical or economical.

At this time:

  • Third-party parcel or freight accounts cannot be used.

  • Next Day and 2nd-Day Air service is not routinely available.

  • Customized packing slips and customized exterior shipping labels are not available.

  • Parcel shipments are generally sent without a signature requirement.

If you have specific shipping requirements, please contact us before placing your order so we can determine whether we can accommodate them.

Shipping Charges

Shipping charges calculated during checkout are estimates based on available information including product dimensions, weight, shipment size, and destination.

Because wholesale bedding orders can vary significantly in packaged size and freight requirements, the final shipping cost may differ from the initial estimate.

If the calculated shipping charge does not accurately reflect the cost or requirements of the shipment, DOWNLITE may:

  • Select a more economical shipping method, including LTL freight; or

  • Contact you regarding additional freight charges before the order ships.

We will make reasonable efforts to select an efficient and cost-effective shipping method.

LTL Freight Shipments

Large orders may ship via LTL freight.

Standard freight estimates may not include special delivery services or carrier accessorial charges. Additional charges may apply for services including:

  • Liftgate service

  • Residential delivery

  • Limited-access locations

  • Inside delivery

  • Scheduled delivery appointments

  • Redelivery

  • Address corrections or changes

  • Other special handling requirements

Please let us know about any special delivery requirements when placing your order.

Additional carrier charges resulting from delivery requirements that were not disclosed when the order was placed may be billed to the customer.

Customers receiving LTL shipments should inspect the shipment at delivery. Any visible damage or shortages should be noted on the carrier's delivery receipt and reported to DOWNLITE promptly in accordance with our Returns & Claims Policy.

Shipping Destinations

DOWNLITE Wholesale currently ships to addresses within the contiguous United States only.

We do not currently ship directly to:

  • Alaska

  • Hawaii

  • Puerto Rico

  • Other U.S. territories

  • International destinations

Customers outside our standard shipping area may arrange delivery through a U.S.-based freight forwarder located within the contiguous United States.

DOWNLITE's shipping responsibility ends upon confirmed delivery to the designated freight forwarder. Customers using a freight forwarder are responsible for all transportation beyond that location, including freight charges, customs, duties, taxes, brokerage fees, documentation, and other applicable costs or requirements.

Delivery Times

Carrier transit times are estimates and are not guaranteed by DOWNLITE.

Weather, carrier delays, freight capacity, holidays, delivery appointments, and other circumstances outside of our control may affect delivery timing.

If you have a required delivery date, please contact us before placing your order so we can help determine whether the requested timing is feasible.

Planning for Your Business

Wholesale customers with recurring product needs are encouraged to plan inventory requirements in advance, particularly for high-volume orders, seasonal demand, or products requiring production.

Our team is happy to assist with product availability, larger orders, and special shipping requirements before an order is placed.

Questions?

If you have questions about shipping costs, inventory availability, LTL delivery requirements, or a larger order, please contact us before ordering. We'll be happy to help determine the best available shipping option for your business.